Questions?

Once an order is placed, we usually can't change or cancel it, so please make sure all your details are correct at checkout.

However, if you notice a mistake, contact our support team immediately. We can't promise we can stop the order, but if it hasn't been processed yet, we'll do our best to help you out.

No, there is no minimum order requirement. You are welcome to order as little as one item.

Please check your spam folder or contact us if you can’t find it.

Currently we ship only to the United States.

Delivery times depend on production time at our fulfillment partners’ facilities, your shipping destination, and carrier transit times. We’ll keep you updated by email on the status of your order and its delivery, so you’ll always know where it is. We hand every order off to the carrier within 30 days of purchase; after that, delivery time depends on the carrier.

We’ll keep you updated via email as your order gets processed. Once it ships, we’ll send you a tracking link so you can follow your package every step of the way.

Please contact our support team as soon as possible, and we'll do our absolute best to help. If your order hasn't shipped yet and the new address doesn't change the shipping cost, we can usually update it for you. Otherwise, it will depend heavily on how far along your order is. Unfortunately, if your package is already on its way, we're unable to redirect it.

Not always. Since our products can be produced in different facilities, they can be shipped separately and arrive at different times.

We accept all major credit and debit cards — Visa, Mastercard, and American Express.

We don’t offer a pay-later option at the moment. All orders are processed and confirmed only after payment is completed.

Reach out to us and we'll look into it right away. Any duplicate charge will be refunded to you.

Unfortunately, we don't accept returns or exchanges for change-of-mind purchases, and all sales are final once placed. However, if your item arrives damaged, defective, or incorrect, please reach out to our support team right away and we'll make it right.

You have 14 days from the date you receive your order to report any defects. Unfortunately, we won't be able to process return requests or help with defects once this 14-day window has passed.

Contact us within 14 days of receiving your order using the email address linked to your purchase. Please include your order number, attach photos of the defect, and let us know whether you’d prefer a refund or an exchange. We’ll do our absolute best to accommodate your preference after reviewing the details, though please note that all final return decisions are made at our company's discretion.

We can only exchange sizes if the item you received differs from what you originally ordered. To ensure the perfect fit, please double-check our size chart before completing your purchase, as all other sales are final.

No, an account is not required. You can simply check out as a guest.

Please raise all your concerns and questions to our support team at store@colorbynumber.com.