Return Policy

1. All sales are final

Our products are made to order - production begins only after your purchase is confirmed. For this reason, we do not accept returns or exchanges for non-defective items, including orders where an incorrect size was selected. Please review your order and the size chart carefully before completing your purchase.

2. Defective or damaged items

If you receive an item that is defective, damaged, or materially different from what was ordered, you may be eligible for a replacement or refund (subject to our review and sole discretion).

3. Return window

Claims for defective items may be submitted only within 14 calendar days of receiving your order. It is your responsibility to inspect the order upon delivery and report any defects, shortages, or discrepancies within this window. Claims submitted after this window will not be honored.

4. How to submit a claim

To initiate a refund or replacement for a defective item, please follow these steps:

• Contact us at store@colorbynumber.com within 14 calendar days of receiving your order using the same email address you used to place it.
• Attach clear photos of the defective or damaged area(s). Photos are required — claims without images cannot be processed.
• Include your order number and indicate your preference — a replacement item or a refund.
• A customer service representative will review your submission and follow up with further instructions.

5. Resolution

Resolution options. Approved claims for defective items may be resolved by either a replacement of the same item or a refund to the original payment method. While we will do our best to accommodate your stated preference, the final decision on the form of resolution remains at our sole discretion.

Return address. If a physical return is required as part of the resolution process, the return address will be provided by our customer support representative upon approval of your claim. Do not send any items back without first receiving written instructions from our team.

Return shipping costs. For defective or damaged items, we will cover all return shipping costs. A prepaid shipping label or reimbursement instructions will be provided by our customer support team where applicable.

Refund processing time. Once a refund is approved, it will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your location and your payment provider. If you have not received your refund within a reasonable timeframe, please contact us at store@colorbynumber.com and we will assist you.

6. Changes

We reserve the right to update this policy at any time. Changes will be reflected on this page. If you have any questions, please reach out before placing your order.