Shipping Policy

1. Where we ship

We currently ship to addresses within the United States only.

To ensure successful delivery, we strongly encourage you to ship all items to a permanent address.

2. Shipping timeline

All our products are made to order, so the time it takes for your order to reach you depends on production time at our fulfillment partners' facilities, your shipping destination, and carrier transit times.

We will hand your order off to the carrier no later than 30 days after we receive your order and payment. If we are unable to do so, we will notify you and give you the option to cancel your order for a full refund. Once your order is with the carrier, delivery time depends on the carrier and is outside our control, so we cannot guarantee delivery by a specific date.

In any case, we will keep you updated by email on the status of your order and its delivery, including a tracking link so you can follow your package (see Section 6).

3. Shipping cost

The shipping cost is displayed at checkout once you enter your delivery address. As a rule, we ship within the United States, so no customs fees or import duties apply. However, in some cases orders may ship from outside the United States - if this happens, we cover any customs fees or import duties on your behalf, so you won't be charged extra.

4. Split shipments

Some items within your order may ship separately. Because our products can be produced at different facilities, they may be dispatched independently and arrive at different times. Please note that you will never be charged more for shipping than the amount shown at checkout, regardless of how many packages your order is split into.

5. Shipping to multiple locations

We are unable to split a single order across multiple shipping addresses. If you would like to send items to different locations, please place a separate order for each shipping address.

6. Order tracking

You will receive email updates as your order status changes. Once your order is handed off to the carrier, we will send you a tracking number so you can monitor the status of your shipment. Please make sure the email address on your order is correct and check your spam folder if you don't see an update.

7. Address changes

If you entered an incorrect address, contact our support team at store@colorbynumber.com as soon as possible.

If your order has not yet shipped and the address correction does not affect the shipping cost, we will generally be able to update the address. In any case, our ability to make address changes shall always depend on the circumstances of your specific order.

Unfortunately, once an order is already in transit, we are unable to redirect it to a different address.

8. Undeliverable shipments

If a package is returned to us as undeliverable (due to an incorrect address, a failed delivery attempt, or the package not being collected) we will contact you to arrange reshipment. Please note that additional shipping charges will apply for re-sending the order. If you do not respond within 30 days, we reserve the right to cancel the order without a refund.

9. Lost or stolen shipments

We are not responsible for packages that are lost or stolen after the carrier has marked them as delivered. If your tracking shows "delivered" but you have not received your order, we recommend checking with your neighbors and contacting the carrier directly. For further assistance, reach out to us at store@colorbynumber.com - while we cannot guarantee a replacement or refund in these cases, we will review each situation individually.

10. Third-party fulfillment

Our products are fulfilled through third-party print-on-demand services. This means your order is produced and shipped directly from our fulfillment partners' facilities, which may be located in a different country or region than your own. As a result, delivery times and shipping origins may vary.